Privacy policy

Privacy policy

Your privacy is important to us. This Privacy Policy tells you how we collect, use and protect your personal information, in accordance with the General Regulation of Data Protection (RGPD) and other applicable laws. To OsteoSalvador is committed to ensuring that your privacy is protected and to ensure that your personal information is handled in a way that is transparent, safe and secure.

1. The person responsible for Processing the Data

The person responsible for the processing of your personal data provided to us by users of the OsteoSalvador, which is located on the Curbside of your Help is 72 B, and 1300-015 in Lisbon, Portugal. You can always contact us by e-mail info@osteosalvador.pt or by number +351 928 128 561.

2. Personal Information Collected

We gather various types of personal data depending on your interactions with our services. These data include the following:

  • Contact information: Your name, email address, phone number, and other information that you provide by filling in forms on your contact list, send out e-mail or a message via WhatsApp.
  • Health information: If necessary for the provision of the services (for example, information about your health or medical history in the context of the appointments and treatments, as authorized by you.
  • Technical information: The IP address, type of device, browser, and site usage data, collected through cookies.

3. The purpose of the Data Collection

The personal data collected will be used for the following purposes:

  • The management of the registration and the provision of the services: In order to organize and manage queries and sessions (physical therapy, physical therapy, osteopathy, yoga, and pilates, and massage services to your home).
  • Communicating with you: To answer your questions, provide you with information about any of our services, and to confirm appointments through the form, Chat or e-mail.
  • The improvement of these services include: In order to customize and improve your experience on the site and tailor our services to suit your needs.
  • The fulfilment of legal obligations: When you have your data as necessary to comply with legal requirements, such as the issuance of the invoice, or to ensure that the security of your data.

4. Data sharing

Your personal data may be shared with third parties only in the following situations:

  • Third party service providers: In the case where you need to use service providers of the services for technical support, or management, such as service providers, data hosting, or marketing). We assure you that all of these third party sites are in compliance with the RGPD.
  • Legal obligations: When the need arises, we may share your data in order to comply with legal requirements or a court order.

5. Retention of Data

Your personal data will be kept for the time necessary to fulfil the purposes outlined in this privacy policy or until you request its deletion, within the limits of the law. In particular:

  • Contact details and dial-in: It will be held during the period of time in which our services are provided up to 5 years after the termination of the contractual relationship, for the issues of the administrative and financial statements.
  • Health information: It will be kept for the time strictly necessary for the provision of health care, in accordance with the applicable law.

6. Rights of the Data subjects

In accordance with the RGPD, you have the following rights in relation to your personal data:

  • - Right of access: You may request information about the personal data that we hold about you.
  • - Right of rectification: If your data is incorrect or out of date, you may request to be unblocked.
  • The right to erasure: In certain circumstances, you may request the deletion of your personal data.
  • - Right of opposition: You can object to the processing of your personal data in certain contexts.
  • The right to the portability of the data: You may request a copy of your personal data, to you or to any other party.
  • Right to the limitation of the treatment: You can request the limitation on the processing of data about you in certain situations.

To exercise any of these rights, please send your request to the e-mail info@osteosalvador.pt. We will respond within the legally stipulated.

7. The security of your Data

To OsteoSalvador implement technical security measures and organizational measures to protect your personal data against loss, theft, unauthorized access, disclosure, or dissemination.

8. Cookie policy

To the website osteosalvador.en use of cookies to improve the browsing experience, and to improve the user experience. For more information about how we use cookies and how you can manage your preferences, please review our Cookie policy.

9. Changes to this Privacy Policy

We may change this Privacy Policy at any time. Any changes will be posted on this page and we encourage you to review this policy from time to time. The date of the last update will always be listed at the bottom of this page.

10. Contact

If you have any questions or concerns about this Privacy Policy or about the processing of your personal data, you may contact us through the following:

Last updated: On September 19, 2024